Why your business needs Managed Services – IT services refer to the implementation of technical and business knowledge to help companies in the generation, deployment and management of information systems and procedures, for the effective utilization of IT systems. IT Services is also known as Computer-Network Services, Information Technology Services or Communications Engineering Services. IT is also used to give the end-users the ability to access computer networks and information. IT services are employed for building, installing, maintaining, repairing, updating, analyzing and securing networks, storage devices and the Internet. It also forms an integral part of business process improvement and involves the design, development, implementation, maintenance, support and evaluation of information technology.
Define services must first be understood before one can clearly understand how they affect the operations of a business. IT must first be defined in order to provide IT services. In other words, IT must be subjected to a comprehensive examination on its service type, objectives, and business capabilities.
For a company to define services, the following factors need to be considered: customer needs, IT objectives, specific costs, and a comprehensive plan for achieving specific results. A company is required to define services before basing its IT objectives on customer needs. To achieve specific results, IT needs must be able to deliver measurable results. This means that IT must first identify customer outcomes before implementing methods and systems to achieve those outcomes.
There are five main IT services: Customer Management System (CMS), Patient Management System (PMS), Workforce Management System (WMS), Enterprise Information Integration (EII) and Security System. CMS provides a coordinated and unified way of viewing and managing information from a company’s various locations. On the other hand, WMS is designed to improve and streamline work processes and generate reports from a central repository. EII is used to integrate all enterprise resources such as networking, storage, servers, software, and devices to create a secure network that incorporates all of a company’s assets.
Based on IT Services’ overall objective, each IT service provider must then determine how it can deliver value to a customer. The three primary ways in which IT services can deliver value include: internal benefits, external benefits, or both internal and external. Internal benefits include reducing operational costs, improving productivity, meeting regulatory obligations, and increasing customer satisfaction. External benefits include increasing company profitability by helping to reduce vendor cost and improving its ability to compete in a rapidly changing market.
IT Services has many opportunities to define service offerings based on its mission and business model. It can also help define strategic initiatives and establish benchmarks that measure progress and determine whether services need to be increased or decreased. In essence, IT Services is the bridge between internal IT and external IT. Its role is to guide the transformation of an organization from its internal IT to its external IT infrastructure. IT Services must therefore be flexible, creative, highly skilled, and willing to try new technologies to enhance productivity, while also holding to a rigorous deadline.